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The Global Helpdesk Launches Digital Management Services-ORBIT, PROM@IL & EZTRAK

New Delhi 27th February 2017: The Global Helpdesk (TGH), has launched three more end to end solution services namely ORBIT, PROM@IL and EZTRAK. TGH that pioneered the concept of Facility Management (FM) in 1998 is now pioneering the technological advancement in the Facility Management Industry too.

The Global Helpdesk upgraded its E-Concierge portal- ORBIT to assist clients 24 X 7 by enabling them to place online concierge requests at their convenience and get regular status updates regarding their requests through SMS and on their registered email IDs. TGH has also evolved PROM@IL –Automated Mailroom Management proprietary software, which allows multi functions and virtually paperless mailroom operations. An array of benefits includes Cost Optimisation, Manpower optimisation, Customised client services, Centralized Mail Management, Digital Mailroom Solutions, Package Tracking, Mail Scanning, Mail Pre- sorting etc.


Ms Ritu Grover, the CEO, The Global Helpdesk, explained “Mailrooms play a very critical and important role in any companies’ day to day operations. It provides a defined and transparent work process while optimising the costs for the corporate. Institutions from banks to hotels to universities are enjoying the automated mailroom benefits”


EZTRAK – an end to end inventory management software, developed by TGH, provides a complete inventory management solution to facilitate the back end organisational procedures such as Real-time inventory tracking of housekeeping, stationary, lunch coupons, parking sticker management etc. In a nutshell, it offers a complete set of inventory management practices that help move inventory (goods & services) to the right place and at the right time and cost.

“In any organisation, it is mandatory to maintain a database that keeps an exhaustive, detailed ledger of what stock came in and out, and where it was located. EZTRAK bolsters transparency and communication between partners, vendors and customers by improving collaboration throughout the entire supply chain”, elaborated Ms Grover.

Inventory manager uses barcode scanners to organise outbound/inbound inventory, Track inventory across multiple warehouses and assign sub locations to pinpoint the position of a product within a warehouse. It ensures the benefit of round the clock customer assistance through the dedicated back end support.

About the Global Helpdesk

An ISO 9001:2008 Certified Company, The Global Helpdesk offers a complete range of facilities management services, from property consultancy to day-to-day operations for an organisation. While working from within the customers’ organisations, the expert team of Global Helpdesk professionals takes care of the company’s facilities management needs so that your Organisation or company can focus on its core business. TGH since its inception 19 years ago, today serves more than 400 corporate through its 10 offices across India. For further details please visit http://www.tgh.co.in/

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